Deploying a Cloud Contact Centre is an easy transition from a traditional call centre which can dramatically reduce complexity without compromising functionality.
Our feature-rich, high performance service treats multiple locations as a single virtual contact centre giving flexibility and agility to meet changing business requirements.
Intelligent and skills-based call routing to distributed agents, call queuing across multiple sites and call recording with 'listen in' features are designed to put you and your contact centre managers in control of your customer service delivery.
Performance management is enabled via sophisticated real-time and historic monitoring tools and wallboards.
Our ability to exceed client SLAs is important to us and the information we can gather from the Cloud Contact Centre has become a real resource for enhancing service quality.
Mark Faithfull, Head of Operations, PrePay Solutions